GDPR & Policies

GDPR


At Tree Logic we are committed to maintaining the trust and confidence of visitors to our website and those who enrol on our courses. We will not sell, rent or trade your details with other companies and businesses for marketing purposes. In this Privacy Policy we aim to provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

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When someone visits www.tree-logic.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

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When you book on one of our courses you will be asked to complete a booking form. This is to provide us with the details we need to communicate with you to keep you informed with up-to-date information on course requirements and venue details. If you require a NPTC City and Guilds assessment to achieve a Certificate of Competence we will need to pass your details to a registered centre to enable them to process your registration. Upon completion of training and/or assessment we will retain your information until we have posted any certification achieved after which your details will be deleted if electronically stored or securely destroyed if on a paper hardcopy.

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If you would like to view, amend or delete the personal information that we hold please email your request to our data protection representative, treelogic@me.com

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This GDPR policy and its contents will be periodically reviewed for compliance at regular intervals or as issues arise. Any amendments to this policy will be made instantly available to anyone whose information we currently hold.

Booking Policy

Course booking terms and conditions and cancellation policy

Effective from 8th October 2021. Please note these ‘Terms and Conditions’ may be subject to change without notice.

Booking

For current course costs and dates, please refer to our website.

Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.

Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed. Important note: Tree Logic’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

All requests for cancellations, postponements and/or transfers must be received in writing. Changes will become effective on the date of written confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below. *excluding extenuating circumstances which will be charged at Tree Logic Training’s discretion.

  1. 29 calendar days or more > Full refund minus a £32.00 administration fee

  2. Between 15 and 28 calendar days (inclusive) > 50% refund minus a £32.00 administration fee

  3. Between 1 and 14 calendar days (inclusive) > No refund will be given

  4. Failure to attend > Treated as late cancellation and no refund given

  • In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date.

  • If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be accepted as payment towards a place on the same or another course that takes place within 6 months following the originally booked event.

  • In the event of there being insufficient numbers booked onto a course Tree Logic reserves the right to cancel or postpone the course.

  • In the event of cancellation of a course by Tree Logic, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Tree Logic course. Tree Logic shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Payment Terms

Invoicing and payment

Course fees are payable upon booking unless a valid, authorised Credit Facility or Purchase Order has been provided and accepted.
Any special offers must be used within the timescales specified and on the courses made available during the promotion. (These offers may be changed from time to time at the company’s discretion).

All fees include the cost of training, administration documentation, use of equipment, all course notes, use of training materials and certification.
For all on-site client courses that are outside a 30 mile radius, may be subject to travel expenses for the Training Instructor at a rate of 55 pence per mile for each journey undertaken.

Invoices will be sent via post or e/mail to the name and address provided on the booking form and must be paid within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the “due date”).

Payment must be made in pounds Sterling by , credit/debit card through the web site or BACS.
If any amount properly due to Tree Logic under or in connection with these terms and conditions remains outstanding beyond the due date Tree Logic may:

a. charge interest on the overdue amount at the rate of 8% per annum above the base rate (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or
b. claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).

Cancellations and Amendments See above Booking Terms